OXID4AX Call Center Portal
Stream and edit data from Microsoft Dynamics AX to your e-commerce platform OXID eShop
Eine webbasierte Lösung für das ortsunabhängige Betreiben eines Call Centers auf Basis der Microsoft Dynamics AX Echtzeitdaten, ohne aufwendiger Integration weiterer Microsoft Dynamics AX Lösungen, kann in Form eines schlanken Projektes und mit der Integration des OXID eShops erfolgen. Der eShop dient dabei als Darstellungsplattform und erhält die Daten direkt aus der ERP-Lösung.
OXID4AX Call Center
Facts & FeaturesCustomer data available online
Your Call Centre Agents get access to data from your ERP Microsoft Dynamics AX through your OXID eShop. Your e-commerce platform serves as a front end. The set-up of this connection provides several filter options, limiting or expanding the amount of customer data the Call Centre Agent has access to. OXID4AX Call Centre is ideal to outsource your customer care and provide limited access for third party users.
A useful tool for your Business Sales Team
OXID4AX Call Centre makes ordering very convenient for your customers because they can purchase from you through the telephone. Your Call Centre Agents or your Business Sales Team becomes enabled to place the new order in the OXID eShop frontend and the data will be streamed back to your Microsoft Dynamics AX. Once injected into your ERP, the order your customer placed by telephone can be fulfilled.
Customer’s order history
Your Call Centre Agents have access to the order history of your customer. Especially your Business Sales Team can no brief itself sufficiently before engaging a customer. The data is also available online and mobile, so the briefing can be done on the fly. You choose which customer is accessible: Placed orders, purchase history or purchased products.
Call Centre meets e-commerce platform
Advantages for your online businessWith OXID4AX Call Centre your customers get the attention they deserve because your Call Centre Agents have access to all relevant data in real-time. With this knowledge, your sales department can offer products that fit your customers’ needs best.
Filter options allow setting dedicated access rights for agent rolls, showing customer data to the agent in a secure area of your OXID e-commerce platform. Regular customers can use the online shop normally.
A secure source of information
The customer’s data displayed in the Call Centre Portal are always synchronized with Microsoft Dynamics AX in real-time.
Dynamic data flow
Our OXID4AX Call Centre enables your agents to set up orders and edit data in Microsoft Dynamics. Saving you costs for Microsoft Dynamics AX training.
Our OXID4AX Call Centre integrates fully and seamlessly into your existing Microsoft Dynamics AX and your OXID eShop e-commerce platform. So your investment into the ERP and the online shop is secured.
Agents can access customer data, stock levels and pricing
Multi-platform and omnichannel
Use your OXID online shop together with our Call Centre solution
Perfect customer care
Your agents always have access to the latest and relevant customer data
Perfect customer service
Customer data is available across all sales channels
Facts & Features of OXID4AX Call Centre
Features at a glance
Connect Microsoft Dynamics AX to OXID eShop
- customer data
- product data
- purchase history of all customers
Call Centre Agents have access to real-time data
- all information directly from the ERP
- real-time stock levels and ETA
- purchase history of all products
Available for: Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2009 and OXID eShop
Our OXID4AX Call Centre provides a reliable source of information for customer and product data. Your Call Centre Agents can engage your customers just right, consulting them based on their purchase history. Our solution uses your exiting OXID eShop as a frontend, so it can be deployed quickly.
Your advantages at a glance:
- Manage several sales channels by using your existing e-commerce platform
- Manage telephone orders efficiently
- Avoid duplicates
- No additional software needed
- All data available in real-time
- Based on your existing OXID eShop and Microsoft Dynamics AX